One thing I must tell myself is "if it is not obvious to them, it is not obvious" to myself. I personally would be the first one to ask: Is it plugged in? Something I must always remember when trying to help someone with a computer is to never ask "yes and no questions", these do not provide adequate answers to begin to be able to help someone fix a problem on their computer.
I learned that when I try to problem solve with my students, that I am not looking what is wrong, the student does not learn that way. I am guiding the student towards the possibilites of what could be the answer to their problem
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